Superior Customer Service: ServiceArizona.com (blog.inphonite.com)

(I created this post for Inphonite, LCC on April 15, 2010)

As today is Tax Day, it seems only appropriate that I should write about the government and customer service. I would like to share an example of how the government is providing excellent service.

As a citizen of Arizona, I am pleased to tell you about the great customer service provided by the Arizona Motor Vehicle Division (MVD) with its ServiceArizona.com website.

Without trying to sound like this is a MVD commercial, let me tell you that this website saves Arizona residents time, money and frustration. Here are some of the things you can accomplish online with ServiceArizona.com:

• Register to vote
• Update your address
• Order and pay for a duplicate drivers license and even express delivery
• Renew your car registration
• Request a Restricted Use 3-Day Permit online and print it on your home computer. (A Restricted Use 3-Day Permit allows the operation of an unregistered vehicle for purposes such as vehicle inspection or emissions testing.)

The homepage is clearly laid out to help you get to the exact service you need. And you can access all of this from the comfort of your Wi-Fi connection. (Now this IS starting to sound like a commercial.)

While MVD may have borrowed this line from American Airlines, I like it: “Online means no line.”

This is my third blog post regarding a government entity that provided excellent customer service. The other two posts were about Kartchner Caverns and Zion National Park. If you have examples of excellent customer service (in either the public or private sector), please share them with us.